Troubleshooting access to chat
Having trouble using the Calendly chatbot? Use these step-by-step tips to fix common issues and get back to scheduling smoothly.
Note
The Calendly chatbot can answer many common questions. Need more help? Support options depend on your plan:
- Free plans: Email support only
- Paid plans: Email or live chat with an agent
Chat bubble isn’t showing up
Can’t see the chat icon in the bottom-right corner of the Help Center? Try these steps:
Step 1 – Check your cookie settings
In Calendly:
- Go to Account Settings > Cookie Settings.
- Turn on Functional Cookies.
- Reload the page.
From the Help Center:
- Scroll to the bottom of any Help Center article.
- Select Cookie Settings.
- Turn on Functional Cookies.
- Select Confirm My Choices.
- Reload the page.
Step 2 – Use a supported browser
Use the latest version of Chrome, Firefox, Safari, or Edge.
Step 3 – Avoid incognito mode
The chat won’t appear in private browsing. Open the Help Center in a regular window.
Step 4 – Turn off browser extensions
Ad blockers or privacy tools might block the chat.
- Close incognito mode.
- Disable browser extensions one at a time.
- Reload the page after each change.
Using Google Chrome?
Chrome’s translation tool may cause issues. Try this:
- Go to
chrome://extensions/and turn off Google Translate. - Go to
chrome://settings/languagesand disable automatic translation. - (Optional) Change your Calendly account language from your Account Settings page.
Chat shows an error or doesn’t respond
If the chat opens but won’t work:
- Refresh the page
- Clear your browser cache
- Try a different browser
Chat disconnects during a session
If the chat drops or closes on its own:
- Check your internet connection
- Use a supported, updated browser
- Avoid incognito mode or privacy extensions/tools
Tip: If you lose your connection during live chat, return and ask for the same agent by name. If they’re still online, we’ll reconnect you.
Additional Troubleshooting Tips
Network issues
- Test your internet speed
- Turn off VPNs
- Try a different connection, like a mobile hotspot
Device issues
- Switch to another device
- Or restart your current device to clear minor bugs