Troubleshooting notification and branding issues
Having trouble with email notifications or profile branding in Calendly? Follow these steps to fix common problems and keep your scheduling experience smooth.
Calendar invite notifications are coming from the wrong email
If your invitees are seeing calendar invites from an outdated email address, you’re likely still using the connected calendar method for notifications.
To fix this:
- Update your connected calendar to the new email address, or
- Switch to email confirmations instead of calendar invites. These come from [email protected].
Learn how to update your calendar connection
Learn how to change notification types
Updated logo or profile picture isn’t showing
This happens when updates are made in the wrong place or don’t sync with event types.
For personal and shared event types:
- Go to your Account Settings.
- Under the Profile tab, update your photo.
- Select the Branding tab to change your logo.
For team event types:
- Go to the Scheduling page.
- Open the My Calendly dropdown and select your team.
- Select the
three dots in the top-right corner. - Choose Edit Team.
- Under Team Avatar, upload your image.
- Select Save.
Changes may take a few minutes to appear.
Login email is incorrect or outdated
To manage your Calendly login email or update your login method:
How to update your login preferences
Scheduling link is still using old email or name
If your link still shows your old email or name, you can change it by updating your personal scheduling link.
How to customize your scheduling page links